Salesforce QA​/Test Engineering Lead

Overview

The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer Lead with expertise in both manual and automation testing to join our Salesforce Biomed Quality Assurance team. The Salesforce QA & Testing Lead will be responsible for ensuring quality releases are delivered in a timely manner to internal Red Cross customers. This position will lead a dedicated team of Salesforce QA engineers and testers, and will be responsible for manual QA processes, establishing test automation best practices and the configuration of automated test infrastructure to enable regression testing of enhancements and bug fixes with a high degree of confidence and quality.

The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States and will follow East Coast hours, extended hours/on-call support may be required to support major outages or off-hours releases.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Lead the Salesforce QA team to define test strategies, tasks, estimates and testing execution to meet stakeholder requirements.
• Act as project leader and instruct and check the work of test engineering staff.
• Develop, implement, maintain, enhance and execute test plans, test scripts and test methodologies to ensure compliance with system specifications.
• Perform in-depth investigations into data quality issues to discover the source of problematic data and develop solutions to improve/correct data and reduce errors.
• Maintain contact with outside vendors and 3rd party consultants in development and execution of test plans.
• Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate potential product test failures.
• Verify and validate defect fixes and support User Acceptance Testing (UAT).
• Perform complex test engineering activities throughout the software life cycle and document results, analysis, logs, and metrics.
• Recommend program improvements or corrections.
• Hands-on contributing tester in addition to team leadership responsibilities.
• Perform API testing (Postman), accessibility, mobile and browser, and UI testing.
• Troubleshoot and resolve production issues and participate in design and sprint planning sessions.
• Estimate level of effort for stories and/or epics based on business requirements and platform knowledge.
• Other responsibilities as assigned.

• 8+ years of experience in manual and automation testing with expertise in Salesforce testing.
• 3+ years of experience in providing technical guidance, mentoring, and leading QA team members.
• Bachelor's degree in computer science, Information Technology, or equivalent experience.
• Experience with Salesforce platform required; API, APEX & Lightning testing experience required.
• Understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.).
• Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Sales Cloud, Experience Cloud (Communities) and App Exchange solutions.
• Experience with automated regression testing tools (Provar or similar such as Selenium, Copado Robotic Testing).
• Familiarity with Salesforce metadata, data migration, and release management.
• Experience with Dev Ops tools like Gear Set, ADO, Flosum, etc.
• Experience with Agile/Scrum methodology and related tools (e.g., Jira).
• Excellent communications skills; ability to manage time and work effectively within short development cycles.
• Ability to work extended hours/on-call support as needed to support major outages or off-hours releases.

• Salesforce Admin & App Builder certifications are preferred.
• Nice to have experience with Appinium, Skedulo.

• Salary range: $120K - $135K per year. No annual bonus for this role.
• Salary is aligned to the geographic location of work; final offer based on location and experience.
• Five business days minimum posting, extended if needed to broaden applicant pool.
• Benefits include medical, dental, vision plans; health spending accounts; PTO; holidays; 401K with match; paid family leave; disability and insurance; service awards and recognition.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee may be required to stand, walk, or stoop.

The employee must frequently lift and/or move up to 15 pounds and occasionally up to 30 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception and the ability to adjust focus. The work environment is a typical office setting with moderate noise. The employee must be…