EverPro - Trainer; Remote

Overview

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

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We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Product Trainer to focus on our Security & Alarm business management software. Bold Group, a division of Ever Commerce, serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated business management software solutions tailored to achieve optimal business performance. Bold Group’s product portfolio features the renowned alarm monitoring systems Manitou, Stages™, and SIMS.

These leading alarm monitoring systems are complemented by the industry’s top accounting and business management systems: the Sedona Office suite, Alarm Biller and Managely.

OCCASIONAL TRAVEL REQUIRED

• Deliver high-level application training to business management customers, virtual or in-person.

• Lead customer training engagements, onboarding new clients on core software functionality to support successful implementation.

• Deliver the full training portfolio, including system setup, administration, application usage, add-on modules, and integrations.

• Assess customers’ existing business processes and workflows and provide guidance on effectively transitioning those processes from legacy systems into Bold Group solutions.

• Consult with customers to identify implementation use cases, user roles, workflows, and application requirements.

• Partner with the Learning & Development team to develop, maintain, and manage client-facing training materials, including documentation, agendas, audit checklists, and training resources.

• Advise customers on process improvements and best practices to maximize product adoption, utilization, and overall satisfaction with Bold Group solutions.

• Collaborate with Customer Success to deliver in-application training and solutions for at-risk customers, helping to reduce churn and improve retention.

• Work closely with technical consultants during data conversion and implementation phases to guide data structure, reporting, and configuration best practices.

• Support customer re-engagement initiatives, including identifying add-on, cross-sell, and upsell opportunities, to enhance customer experience and product value.

• Serve as a subject matter expert (SME) for Bold Group applications by supporting Sales and Marketing teams as needed.

• Contribute to industry-facing content, including webinars, white papers, case studies, blogs, and other thought leadership materials.

• Develop and document application best practices with a focus on user experience and usability.

• Maintain up-to-date knowledge of Bold Group products, technologies, and industry trends through continuous learning.

• Represent Bold Group at trade shows, conferences, and customer events, supporting sales efforts as an application SME, as needed.

• Participate in internal product testing and validation efforts as an application subject matter expert, as needed.

• Travel up to 10% to customer sites, conferences, or trade shows as required.

• 5+ years of experience in software application consulting, software training, professional services, product-focused sales, or a related customer-facing role.

• Strong understanding of security industry best practices or the ability to quickly develop industry expertise.

• Proven experience delivering customer-facing software application training.

• Ability to clearly and effectively…