Systems Support Specialist

Overview

Texas State University Libraries is seeking a Systems Support Specialist I. The Systems Support Specialist I is an entry-level position responsible for providing front-line on-site technical support to library patrons, staff, and faculty at Texas State University Libraries. This role is crucial in maintaining and troubleshooting technology across various library locations, including the Alkek Library, Tech Spots, and Round Rock Campus Library.

The incumbent will work in a fast-paced, customer-focused environment, utilizing a ticketing system to manage and resolve technical issues efficiently.

The successful candidate will have a passion for technology and a commitment to helping others succeed. They will be open to new learning opportunities and will be eager to grow their skills and collaborate with colleagues.

• Provide Tier 1 support for computer hardware, software, and peripherals in library spaces.
• Assist with software installation, updates, and basic network troubleshooting.
• Offer one-on-one assistance to library patrons, staff, and faculty on various technologies.
• Conduct basic training sessions on library technologies and software.
• Perform routine maintenance on library computers, printers, and other devices.
• Participate in the implementation and support of new library technologies.
• Attend training sessions and workshops to enhance technical skills.
• Other related duties as assigned.

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position:

• Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• Basic knowledge of Windows and/or Mac operating systems.
• Familiarity with Office 365, Teams, and other common software applications.
• Strong customer service orientation and excellent communication skills.
• Ability to work in a team environment and independently as needed.
• Willingness to learn new technologies and adapt to changing work environments.

• Advanced certifications in technology (A+, Networking+, Security+, etc).
• Experience with MDT, Active Directory, ticketing systems or similar software.
• Advanced knowledge in one of the following areas: PC Hardware, Inventory Management, or Lab Management Software.
• Previous experience in a customer service or help desk role.
• Familiarity with accessibility technologies and ADA compliance in technology.

Job Description: Texas State University Libraries is seeking a Systems Support Specialist I. This is an on-site role; it does not offer full-time remote work options.

Job Open Date: 02/05/2026

Job Close Date (posting closes at midnight): 03/06/2026

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00 AM

Normal Work Hours End: 5:00 PM

Legal and Required Notices: Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I-9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.