System Engineer

We are an established and growing Managed IT Services Provider supporting multiple small- and mid-sized businesses across the Tampa Bay area. This position is not internal IT and not entry-level — it’s for someone who understands how MSPs actually operate.

If you enjoy variety, ownership, solving real problems, and working directly with clients in live environments, this role is for you.

If you’re looking for a quiet, single-network job with minimal responsibility, this is not the right fit.

• Supporting multiple client environments mostly remotely and at times on-site
• Handling Tier 2–3 tickets, escalations, and problem resolution
• Administering Microsoft 365 tenants (users, security, email, identity)
• Performing onboarding and offboarding for client staff
• Troubleshooting Windows workstations, servers, and networking issues
• Managing endpoint security, backups, and patching
• Deploying and maintaining hardware (primarily Dell)
• Using RMM tools (Kaseya VSA preferred) for monitoring and remediation
• Writing clear ticket notes and documentation
• Communicating professionally with end users and client leadership

You do not need to know everything — but you must have strong fundamentals and real-world experience.

• MFA and Conditional Access fundamentals
• Group-based licensing preferred

• Windows 11 Pro/Enterprise and Windows Server (2016+)
• Active Directory, DNS, DHCP, Group Policy
• Hardware deployment and lifecycle management

• Endpoint protection / EDR experience
• Backup platforms (Acronis, Datto, or similar)
• Patch management and system updates
• Security-first mindset and phishing response awareness

• Firewall and VPN troubleshooting (Sonic Wall, Ubiquiti)
• Basic VLAN awareness

• Power Shell experience (required) — automation and admin tasks
• Professional verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good time management in a multi-client environment
• Takes ownership and follows through

• Prefer internal IT or single-environment work
• Are uncomfortable making changes in production environments

• 2+ years MSP experience
• Microsoft, CompTIA, or security certifications
• Experience responding to phishing or account compromises
• Quick Books or line-of-business app support

• Competitive salary based on experience
• Paid time off
• Exposure to a wide variety of technologies and environments
• Over $100,000 worth of licenses and training for access and personal development
• Tampa Bay area
• Hybrid role with some client site visits
• Standard business hours – Mostly working from home
• Occasional after-hours work for maintenance or projects

Apply through the link below: