Cloud & DevOps Engineering, Principal

WHO WE ARE

Seagull Software, LLC, is a global leader in real‑time, item‑level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our Bar Tender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year.

Leveraging the Mojix™️ high‑security, scalable SaaS traceability platform, Seagull delivers end‑to‑end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at

We’re a growing, profitable, mid‑size business with a 40‑year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

This direct contractor position is remote in Mexico or LATAM.

The Cloud & Dev Ops Engineering Principal leads the Operations functions responsible for the architecture, reliability, performance, and cost efficiency of our multi‑cloud infrastructure across AWS and GCP. This role manages a team of Cloud Ops and Dev Ops engineers, defines operating standards, and partners closely with Engineering, Dev Ops, and Security to ensure our platforms are secure, scalable, and highly available.

This role supports the execution of the broader Cloud Ops and Dev Ops strategy, helping to translate high‑level direction into concrete operational practices for cloud infrastructure, CI/CD, and release management.

The role also contributes to the governance and continuous improvement of build and release processes across SaaS and on‑premise environments, in alignment with Cloud Ops leadership.

The role is deeply embedded in product development, overseeing the operational impact of new features end‑to‑end, from architectural design and delivery workflows to scalability, reliability, and cost efficiency. This position safeguards the long‑term health of the platform by ensuring that new capabilities align with established business processes, preserve performance at scale, and follow a clear, predictable, and repeatable development lifecycle across SaaS and on‑premise environments, in close partnership with Cloud Ops, Dev Ops and Engineering leadership.

As a Cloud & Dev Ops Engineering Principal, you will shape the roadmap for Cloud and Dev Ops operations, drive best practices for Kubernetes, observability, automation, and disaster recovery, and use data and metrics to continuously improve our services. You remain technically strong and able to dive into details when needed, while focusing much of your time on team leadership, coordination, and cross‑functional collaboration.

• Lead, mentor, and grow the Cloud Ops and Dev Ops teams, setting clear expectations, providing continuous feedback, and supporting professional development.
• Serve as the primary point of contact and escalation for complex, high‑impact technical and operational issues affecting customers, the platform, or internal teams.
• Lead incident response and triage efforts, including customer‑facing escalations and platform outages, providing clear technical direction, decision‑making, and communication throughout the lifecycle of an incident.
• Coordinate team priorities, workload distribution, and on‑call coverage to ensure consistent operational readiness and resilience.
• Drive Cloud Ops and Dev Ops strategy and roadmap in alignment with product, engineering, and business objectives.
• Actively participate in the product development lifecycle, capturing and validating deployment requirements, operational constraints, risks, and runbook considerations for new features and platform changes.
• Raise the bar for organizational…