Lead Technical Consultant - Remote

SymphonyAI
, Microsoft 2024 Partner of the Year Winner, is breaking new ground in enterprise AI using our unique technology and packaged solutions that combine best in class unsupervised and supervised techniques with intuitive UIs to solve the hardest problems across the financial services spectrum. The immediate focus is on Financial Crime (Anti Money Laundering, Fraud, Cyber and Surveillance) and Growth and Profitability (Credit Risk, Liquidity and Customer Insights).

We are looking for a dynamic Lead Technical Consultant to join our team remotely in the US.

The Lead Technical Consultant will be focused on the transformation of customer IT divisions into world‑class users of our enterprise software solutions. As a member of the Client Engagement Team, the Lead Technical Consultant serves as a technical solutions expert on technical integration and installations. They will be responsible for effectively applying the Symphony

AI integration process to meet customer needs within the realm and scope of the Statement of Work (SOW). The Lead Technical Consultant can work on all aspects of the deployment process including technical requirements gathering, managing the technical client relationship, supporting the integration, design, and testing, coordinating technical resources, and supporting product installs. The Lead Technical Consultant will be a client‑focused technical and functional expert and lead and mentor a team of Technical Consultants to achieve customer success.

• Owner of all technical aspects of delivery for our clients
• Understand and clearly articulate the Symphony AI Technical architecture and pre‑requisites to Customers throughout the Delivery Process
• Consult and provide high‑level technical design options for customer deployments, as well as assist customers with deployments and troubleshooting
• Support product deployments, including product installs and associated environment verifications
• Analyze current state system
• Create simple technical designs for integrations that are supported by our Engineering team
• Develop simple design documents, including data, interface, and architectural design
• Work within an engagement team to identify technical requirements, functional designs, IT process design (including scenario design, flow mapping), testing, technical training, defining support procedures and supporting implementations
• Work with data scientists to establish new technologies and configurations to support the analysis of data and creation of models and pipelines
• Ensure installation documentation is accurate and easy for customers to follow
• Maintain Helm charts for installations
• Work with data science to ensure the ETL process is setup and configured correctly
• Liaise between the customer and engineering to ensure application bugs and enhancements are identified, tracked, and prioritized appropriately

• Builds solution, customer, and industry domain experience by leveraging the appropriate resources internally and externally with the client
• Communicates to effectively resolve problems or issues
• Establishes credibility as a conduit for solutions expertise with customers (e.g., positive customer feedback) and is viewed as a trusted advisor to the customer
• Becomes a subject matter expert with our solutions in order to converse with credibility and confidence
• Collaborates well as part of the Professional Services Team to ensure clients commitments are met
• Proactively works with other teams within Symphony
  
  AI to ensure client requirements are delivered and any issues are resolved in a timely manner

• Five plus years of experience providing technical consulting services to clients on behalf of a software company
• Experience in software development life cycle
• Strong communication skills
• Enjoys working collaboratively in a team
• Passionate about providing a positive client experience

• Solution oriented, client centric individual passionate about innovating and finding the right outcome for their client

• Developing conceptual and technical…