Enterprise Solutions Engineer

Description

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive Ninja One’s expansion into the enterprise market. This is a builder role—your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre‑sales. You’ll own the full technical sales cycle—from discovery and architecture through proof‑of‑concept and implementation—while partnering closely with AEs to influence deal strategy and deliver real‑world impact.

You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high‑stakes environments, and want your work to directly shape the next chapter of Ninja One’s growth, we’d love to hear from you.

Location:

We are flexible on remote work from home if you reside in one of the following U.S. states: CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NY, OR, TN, TX, VA & WA. Preference will be given to those residing in the DFW market or willing to relocate unassisted.

Travel Requirement:
Up to 30%, including strategic customer meetings, industry events, and team collaboration.

• Own the full pre‑sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof‑of‑concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Partner with onboarding and Customer Success teams to accelerate time‑to‑value and ensure long‑term adoption success.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battle cards, and scripts to support a scalable AE‑to‑SE model.
• Represent Ninja One at enterprise‑facing industry events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross‑functional alignment.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command‑line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands‑on experience with RMM tools, ITSM platforms, and endpoint lifecycle management.
• Scripting experience in Power Shell, JavaScript, &/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

• 10+ years in a pre‑sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM‑adjacent platforms.
• Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
• Known for high emotional intelligence, technical credibility, and a customer‑first mindset.
• Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The Ninja One automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for…