Electronic Health Record Analyst I​/II - Limited Term

Join to apply for the Electronic Health Record Analyst I/II - Limited Term role at County of San Mateo

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Join to apply for the Electronic Health Record Analyst I/II - Limited Term role at County of San Mateo

This range is provided by County of San Mateo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst II/I to, under supervision, provide direct application support and user training for SMC Health’s electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, set-up and application tables;

determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.

The current vacancy is in the Health IT Division located in South San Francisco or San Mateo, CA, but may travel/drive throughout the county to perform duties of the job. This position is currently a hybrid position with both on-site and remote work.

The duties of the position may include, but are not limited to, the following:

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security work groups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensures that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.

• Epic certification.
• Advanced expertise working with electronic health records.
• Experience working in a healthcare setting, preferably government county health.
• Experience in lifecycle management from project through implementation and troubleshooting.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills.
• Experience in providing consultation services to customers/end-users, with ability to document business and technical…