Systems Administrator

Overview

Must be in the Kansas City Metro area to be considered. 100% remote work from home role with occasional onsite meetings in Kansas City.

This is a remote role but candidates must sit in Kansas City or surrounding areas. Candidates must be able to come in for meetings onsite in KCMO.

As a Systems Administrator on this team, you will play a pivotal role managing and maintaining the IT infrastructure for a diverse portfolio of MSP clients. This Microsoft-centric, ITIL-aligned position emphasizes proactive systems administration, automation, and technical mentorship. You will act as an escalation point for Tier 1 and Tier 2 support staff, ensuring the smooth operation of hybrid environments and leveraging your expertise in scripting and cloud technologies to deliver exceptional service.

• Mentorship & Collaboration
  • Mentor Tier 1 and peer Tier 2 support staff, focusing on effective remediation techniques and troubleshooting workflows.
  • Guide team members on adhering to ITIL-aligned processes for incident, problem, and change management.
  • Collaborate with Professional Services and Procurement teams to support cross-functional projects and deliverables.
• Systems Administration
  • Administer, monitor, and maintain infrastructure across all managed clients, with an emphasis on:
  • Microsoft Active Directory (on-premise, hybrid)
  • Azure Active Directory and Microsoft 365 environments
  • DNS, DHCP, Group Policy, and identity management
  • Perform regular patching, updates, and configuration tasks to ensure system stability and compliance.
  • Utilize RMM platforms and native Microsoft tools to monitor system health, performance, and security posture.
• Automation & Scripting
  • Leverage Power Shell to execute administrative duties, streamline repetitive tasks, and manage complex environments remotely.
  • Design and implement automation workflows that respond to system events or operate on scheduled intervals to reduce manual workload.
  • Develop, document, and maintain a repository of reusable Power Shell scripts to facilitate efficient remediation and configuration across client environments.
• Optional but Valued Skills
  • Experience with SCCM and Intune for device management, configuration, and application packaging.
  • Expertise in Exchange Online administration, including mail flow, mailbox policies, and retention settings.
  • SharePoint Online management, focusing on site creation and permissions administration.
• Service Delivery & Ticket Management
  • Serve as the escalation resource for technically complex tickets passed from Tier 1 support.
  • Ensure comprehensive documentation of all actions, resolutions, and communications within the ticketing system (HaloPSA).
  • Monitor and uphold Service Level Agreements (SLAs), escalating to Tier 3 or third-party vendors as needed to maintain service quality.

• Windows
• System administrator
• Windows server
• Powershell
• Active directory
• Systems engineering
• Infrastructure

• Required Qualifications
• 10+ years of experience in IT support or systems administration, ideally within a Managed Services Provider (MSP) environment.
• Strong proficiency in Power Shell scripting and automation within Microsoft ecosystems.
• Hands-on experience managing both on-premises Active Directory and Azure/Microsoft 365 cloud services.
• In-depth understanding of ITIL principles and service operations best practices.
• Exceptional communication skills, with a focus on clear documentation and effective remote collaboration.
• Ability to work independently while mentoring junior team members and collaborating as part of a distributed team.
• Preferred Certifications
• Microsoft Certified:
  Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate (MD-100/MD-101)
• Microsoft 365 Certified:
  Identity and Services (MS-100/MS-101)
• ITIL Foundation Certification

Remote-first with occasional onsite customer engagements as required. Supportive and collaborative team culture that values continuous learning and professional development.

This is a Contract to Hire position based out of Kansas City, MO.

The pay range for this position is $35.00 –…