University of Massachusetts Amherst: Infrastructure Engineer; Remote OR Hybrid

University of Massachusetts Amherst:
Infrastructure Engineer (Remote OR Hybrid Opportunity)

Job Summary

The Infrastructure Engineer will assist with data management, provide administration and support of enterprise level network infrastructure management and monitoring tools, create and maintain documentation and continually improve procedures, and help troubleshoot and resolve network outages and performance issues.

Essential Functions

• Support the host-master function, design, deploy and support DHCP, DNS, and IPAM tools and technologies, adjust system resources and device configurations, and troubleshoot and resolve system and network issues for the campus community.
• Administer and support the monitoring function and related tools for network and systems infrastructure, including advanced monitoring and automated forecasting, alerting, and reporting of network and system performance for servers, applications, and network devices.
• Develop scripts and tools for automation of tasks and integration of other IT services.
• Develop configuration and technical documentation, and assist in the development, documentation and enforcement of best practices, policies and procedures.
• Provide Unix/Windows Systems administration for deployed IPAM and Monitoring solutions.
• Assist with analysis, troubleshooting, incident management, and resolution of network issues and events utilizing advanced tools to capture and analyze network traffic. Contributes to development of mitigation plans to prevent recurrences.

Other Functions

• Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
• Provides consulting and training to other campus staff on matters related to infrastructure management and monitoring.
• Participates in architectural review
• Perform miscellaneous related duties as required.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s degree in an IT related field with 4 years’ experience working in large networks, with the ability to solve complex network and systems problems.
• Knowledge of and hands-on experience with DHCP and DNS servers, BIND, WINS, AD, NAT and IP address management solutions, such as Infoblox.
• Excellent analytical and organizational skills to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.
• Knowledge and hands-on experience with SNMP, WMI, and system monitoring solutions such as Solarwinds and Nagios, including systems administration, and troubleshooting with network packet analyzers or port sniffers such as Wireshark.
• Ability to create diagrams and document complex technical configurations and issues in writing, and relay technical information in writing.
• Excellent interpersonal skills and communications skills, and ability to work in a team-based environment.
• Ability to work independently with minimal guidance.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience with scripting technologies such as Power Shell, Perl, Bash, and Python.

EEO Statement

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.