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Remote Service Desk Agent II — Advanced Tech Support

Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listing for: CBTS
Remote/Work from Home position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A technology solutions provider is seeking a Service Desk Agent Level 2 in Tennessee to provide in-depth technical support. This role serves as an escalation point for Level 1 agents and entails troubleshooting networking, VoIP, and Microsoft applications. Candidates must have a High School diploma, ITIL Foundations Certification, and at least 3 years of experience in technical support. This position demands excellent customer service and communication skills, along with a strong understanding of networking fundamentals and Windows OS.
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