Business Analyst

Overview

The Business Analyst will support the development and delivery of technical projects that improve the use of public health data to inform decision making. This role is aligned with the Workforce Acceleration Initiative (WAI), a federally funded CDC Foundation program with the goal of assisting public health agencies by providing technology and data experts needed to accelerate information system improvements. Working within Utah Department of Health and Human Services Division of Population Health Informatics Program, this position is hired by the CDC Foundation and assigned to the program, with eligibility for a fully remote work arrangement for U.S.

-based candidates.

• Lead and synchronize the concurrent EMSA 3 application rollout for public health jurisdictions who are members of the PHAST Consortium
• Evaluate the unique software ecosystems of disparate jurisdictions to determine how the new data processing application integrates with existing legacy systems and local reporting requirements
• Act as the primary liaison between the software Product Owner (SME) and local implementation teams, translating complex technical requirements into operational realities for the jurisdictions
• Author comprehensive user manuals, standard operating procedures (SOPs), and training modules tailored to the specific data-handling needs of public health staff
• Coordinate and facilitate cross-jurisdictional meetings, technical webinars, and status updates to ensure transparent information sharing and stakeholder alignment
• Collaborate closely with the Product Owner to master the application’s functionality, relying on their subject matter expertise to resolve high-level technical blockers and optimize system performance
• Proactively manage the logistics of implementation, including the scheduling of go-live events, user acceptance testing (UAT), and post-implementation feedback loops across all participating sites
• Prioritize initiatives based on business needs and requirements
• Effectively communicate insights and plans to cross-functional team members and management
• Ensure solutions meet business needs and requirements; monitor service level agreements
• Lead or participate in requirements gathering/JAD sessions; work closely with Project or Product Manager(s), developers, subject matter experts, vendors, and users
• Define and document requirements and use cases and assure these are correctly understood by developers
• Develop comprehensive test cases at the application and multi-application levels
• May perform data quality assurance; troubleshoot application and/or interfaces as problems arise and report issues
• Prior experience with Epi Trax at any level is preferred
• Up to 10% domestic travel may be required

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required; MBA or other related advanced degree preferred
• Minimum of 5 years of related experience as a business analyst, project, or implementation manager, or similar experience
• Experience writing Standard Operating Procedures (SOPs) or similar documentation
• Experience collaborating with a multi-disciplinary team to translate user and technical requirements and lead the team through smooth and continuous implementation
• Knowledge and experience with project management methodologies, principles and processes
• Experience in change management and risk management principles and processes
• Experience using data to make decisions and gathering data insights by design to improve outcomes
• Demonstrated ability to develop and maintain working relationships with internal and external partners and promote collaboration among differing viewpoints
• Strong understanding of technical concepts and legacy systems
• Knowledge of user experience design and user research principles
• Ability to communicate and articulate problems and resolutions to technical and non-technical teams
• Outstanding interpersonal and teamwork skills and ability to develop productive working relationships with colleagues and partners
• Experience working in a virtual environment with remote partners and teams
• Proficiency in Microsoft Office or similar word…