ServiceNow ITOM Business Process Consultant
Remote / Online - Candidates ideally in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2026-02-12
Rockville, Montgomery County, Maryland, 20849, USA
Listing for:
Alldus
Remote/Work from Home
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
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Recruitment Consultant | Service Now Contract | Helping Leaders connect with the Top Talent in the Service Now ecosystem | USAJob Opportunity:
Service Now ITOM Business Process Consultant
Location: Maryland, Virginia, or Washington D.C. (Hybrid)
Duration: Long-Term Contract
Our consultancy client is seeking an experienced Service Now ITOM Business Process Consultant for a long-term contract. This hybrid role combines onsite collaboration with remote work on high-profile projects.
Key Responsibilities
- Design, implement, and optimize Service Now ITOM solutions, including Discovery, Service Mapping, and Event Management.
- Lead stakeholder workshops to gather requirements and develop business and technical strategies.
- Manage CMDB transformation projects, ensuring compliance with CSDM standards and improving CI data quality.
- Collaborate with ITSM and ITAM teams to integrate ITOM capabilities and streamline processes.
- Automate workflows to reduce manual effort and enhance operational visibility and efficiency.
- Create ITOM KPIs and dashboards to provide insights and support continuous improvement.
Requirements
- Extensive experience with Service Now ITOM modules such as Discovery, Service Mapping, and Event Management.
- Proven success in CMDB transformation and ITOM data governance.
- Excellent communication skills and stakeholder management abilities.
- Service Now certifications (e.g., ITOM Implementation Specialist) are highly preferred.
- Experience working in Agile environments with cross-functional teams.
- Mid-Senior level
- Contract
- Information Technology
- Technology, Information and Media
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