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ServiceNow ITOM Business Process Consultant

Remote / Online - Candidates ideally in
Rockville, Montgomery County, Maryland, 20849, USA
Listing for: Alldus
Remote/Work from Home position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Service Now ITOM Business Process Consultant

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Recruitment Consultant | Service Now Contract | Helping Leaders connect with the Top Talent in the Service Now ecosystem | USA

Job Opportunity:
Service Now ITOM Business Process Consultant

Location: Maryland, Virginia, or Washington D.C. (Hybrid)

Duration: Long-Term Contract

Our consultancy client is seeking an experienced Service Now ITOM Business Process Consultant for a long-term contract. This hybrid role combines onsite collaboration with remote work on high-profile projects.

Key Responsibilities

  • Design, implement, and optimize Service Now ITOM solutions, including Discovery, Service Mapping, and Event Management.
  • Lead stakeholder workshops to gather requirements and develop business and technical strategies.
  • Manage CMDB transformation projects, ensuring compliance with CSDM standards and improving CI data quality.
  • Collaborate with ITSM and ITAM teams to integrate ITOM capabilities and streamline processes.
  • Automate workflows to reduce manual effort and enhance operational visibility and efficiency.
  • Create ITOM KPIs and dashboards to provide insights and support continuous improvement.

Requirements

  • Extensive experience with Service Now ITOM modules such as Discovery, Service Mapping, and Event Management.
  • Proven success in CMDB transformation and ITOM data governance.
  • Excellent communication skills and stakeholder management abilities.
  • Service Now certifications (e.g., ITOM Implementation Specialist) are highly preferred.
  • Experience working in Agile environments with cross-functional teams.
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Technology, Information and Media

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