Senior Product Manager - Customer Experience

Overview

Employer Industry: Web Hosting and Technology Solutions

Why consider this job opportunity:

• Salary up to $180,000 annually plus bonus
• Excellent health insurance options, including medical, dental, and vision coverage
• Generous vacation policy and additional benefits such as pet insurance and tuition reimbursement
• Opportunity for career growth and mentorship within the organization
• Supportive culture that celebrates diversity and inclusion, with numerous affinity groups for networking
• Flexibility with remote work options

• Own and evolve the customer login and portal experience, ensuring usability, security, and scalability
• Conduct customer discovery sessions with SMB users to identify friction points and unmet needs
• Define and execute a product vision, strategy, and roadmap focused on customer experience and AI-driven features
• Collaborate with UX, engineering, data, and AI teams to design intuitive and scalable customer experiences
• Integrate AI into the customer experience, focusing on personalization, automation, and self-service options

• 5+ years of product management experience, particularly in customer experience or UX-led products
• Proven experience managing core customer journeys such as login, onboarding, portals, and dashboards
• Experience serving SMB customers, with a background in SaaS, software, eCommerce, or retail preferred
• Strong data-driven mindset with hands-on experience in analytics and metrics
• Comfortable working in a PM/UX hybrid role, collaborating closely with designers and engineers

• Experience in modernizing customer portals or authentication flows
• Familiarity with AI-driven personalization, automation, or self-service features
• Background in UX or design, or experience working closely with design teams
• Knowledge of experimentation frameworks such as A/B testing and feature flags