Digital AI Senior Professional Services Consultant

** Responsibilities
* * In this role, the primary responsibilities will include (but are not limited to):
* Stay up to date with the latest developments in AI technology and use cases.
* Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
* Participate in ongoing training and professional development.
* Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, product, documentation or architecture.
* BS/MS/BA or equivalent in Computer Science, Engineering or related field.
* 6 + Years of experience leading software development/Professional services projects in a technical capacity
* 3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines. Additional computer languages such as PHP, Java or C# is a plus.
* 3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex.  Must include webhook/fulfillment experience and development skills.
* Demonstrated experience in a customer facing role and handled difficult customer situations.
* Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
* Ability to work independently on routine duties or projects with general instructions on new assignments. Ability to take initiative and work on new product features
* Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features.
* Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other languages is a plus.
* Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partners.
* Willingness to travel.
** Preferred Qualifications**:
* Experience with Genesys AI products and the Genesys Cloud Digital suite.
* Certification in AI or related fields.
* Experience in other consulting roles within the technology sector.
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr