Sr Technical Product Manager, Cloud Platform & Services

Remote

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Upwork’s Central Platform Engineering team is at the heart of our scalability, reliability, and developer experience. We are seeking a Senior Technical Product Manager (Cloud Platform & Services) to drive platform infrastructure as a product, delivering value across engineering and business teams. This role combines strategic vision with technical execution. It offers the chance to modernize infrastructure, support DORA metrics, and prepare our platform for the demands of scalability, reliability, and AI/ML workloads.

• Collaborate with engineering, security, and business teams to gather and prioritize platform and infrastructure requirements.
• Lead the development and implementation of systems to generate and improve DORA metrics (Deployment Frequency, Lead Time for Changes, Time to Restore Service, and Change Failure Rate) for software delivery performance.
• Define and maintain a roadmap for platform initiatives, emphasizing scalability, efficiency, and developer experience.
• Oversee platform modernization projects, including re-architecting legacy systems, enhancing developer tooling, and enabling self-service infrastructure capabilities.
• Drive the adoption of observability and logging frameworks to deliver actionable insights into infrastructure performance.
• Partner with engineering teams to standardize Infrastructure as Code (IaC) practices, CI/CD pipelines, and deployment workflows.
• Support AI/ML teams by ensuring the platform meets the needs of advanced workloads, including model deployment and monitoring.
• Define and track KPIs for platform performance, developer velocity, and operational reliability, ensuring alignment with DORA metrics.
• Build strong relationships with stakeholders across engineering and business teams to promote a culture of shared ownership and continuous improvement.

• Deep knowledge of DORA metrics and how to build systems to measure and improve software delivery performance.
• Experience with platform engineering, cloud infrastructure (AWS, Azure, or GCP), and distributed systems.
• Hands-on experience with IaC tools like Terraform and observability frameworks like ELK, Prometheus, or similar technologies.
• Familiarity with CI/CD pipeline design and automation tools like Git Hub Actions, Jenkins, or ArgoCD.
• Proven success leading large-scale infrastructure initiatives, including modernizing systems and implementing Dev Ops best practices.
• Ability to translate high-level goals into actionable technical roadmaps.
• Expertise in using metrics to drive decisions, with a track record of implementing systems that provide actionable insights.
• Ability to define and monitor KPIs for platform performance and operational excellence.
• Strong ability to communicate complex technical concepts to technical and non-technical audiences.
• Proven collaboration skills and a history of building consensus across diverse teams.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, and 12 weeks of paid parental leave.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made.