Senior Product Specialist, Workspace ONE

Overview

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—
Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value
—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

We are seeking a highly skilled Senior Product Specialist to join our Product Specialist and Technical Enablement team within the Product Management organization. This is a customer-facing role that requires a technically seasoned candidate with a deep understanding of and hands-on experience with the full lifecycle of device management on Windows, macOS, Android or iOS using products such as Omnissa Workspace ONE UEM or Microsoft Intune.

You will play a key role in enabling our customers, partners, and internal technical staff by creating product guidance that will be published on our premier technical enablement platform:  You will also deliver technical enablement content to both internal and external audiences.

The ideal candidate is someone who first and foremost loves working with internal technical resources, partners, and customers, and is results driven. This candidate must also love technology, embrace new challenges, and be willing to travel to present to customers and deliver technical enablement. This position requires a great deal of intellectual curiosity to be successful. There must be a strong desire to learn new technologies and tools.

A considerable amount of the work we do involves learning how things work and building content to teach others.

• Content Creation:
  Create written and video technical content for Tech Zone. Create technical blogs for Omnissa Community site. Create detailed slide decks and hands-on-labs for the enablement of technical audiences both internal and external. Create prescriptive product documentation for customer self-enablement. Help guide the decision process for what content will have the most impact on our business through enabling internal and external technical practitioners.
• Customer Engagement:
  Act as a subject matter expert on our solutions during customer engagements. Present technical content that helps the sales process or implementation and operation of our solutions.
• Travel and Presentation:
  Represent the company at industry conferences, customer meetings, and events. Travel frequently to engage with customers and partners, presenting technical solutions.
• Cross-Functional Collaboration:
  
  Work closely with product management, marketing, field technical sales, and engineering teams to ensure alignment on enablement needs and messaging. Stay engaged with these teams to get necessary content for new releases and to fill gaps in enablement that exist on our solutions.
• Enablement:
  Create enablement courses that will be used by internal and external audiences. Prepare slides, audio narration, assessments, and labs as needed. Work with the learning management team to ensure courses are uploaded into the LMS and assigned as directed. Deliver in person and live web-based enablement.

• Technical Expertise:
  Extensive knowledge and hands-on experience with SCCM, Microsoft Intune, JAMF, SOTI or Omnissa Workspace ONE UEM is required. Experience with other end user computing solutions is also desired, such as identity management and endpoint security. Knowledge of mobile app or API development is a strong plus.
• Analytical
  
  Skills:
  
  Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people. The position will require not only learning and understanding our technology through your own hands-on work but…