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Technical Support HelpDesk/Support

Remote IT MSP Dispatcher

Remote / Online - Candidates ideally in
Durham, Durham County, North Carolina, 27703, USA
Listing for: Kraft & Kennedy, Inc.
Full Time, Remote/Work from Home position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 50000 USD Yearly USD 45000.00 50000.00 YEAR
Job Description & How to Apply Below
A leading consulting firm is seeking a full-time Technical Dispatcher for a remote position. The role involves being the first point of contact for customer service requests, balancing team workload, processing service requests, scheduling technical resources, and improving customer satisfaction. Candidates should have experience in Managed Service Providers, strong organizational and communication skills, and ideally familiarity with Connect Wise. The salary range is $45,000 to $50,000, with additional benefits like medical insurance and a 401k plan.
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