Channel Development Lead - Digital Sales

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana’s Market Point organization is seeking a Channel Development Lead, Digital Sales, to join the Digital Channel Sales Team working remote anywhere in the US. As a Lead within Digital Channel Sales Team, you will be instrumental in promoting growth of Medicare Advantage and related insurance products. They will identify product growth opportunities, develop, and execute multi-year strategies grounded in customer and business insights that deliver against P&L objectives.

• Partner with finance and analytics to create business cases

• Collaborate with internal stakeholders to plan, prioritize, develop, and deliver on the Market Point Distribution roadmap

• Identify and drive improvements that enable growth

• Partner with digital product, marketing, regional business teams (among others) to influence the priorities of senior leadership

• Establish what success looks like and drive the strategic roadmap of solutions to unlock growth and enable sustainable profitability which will involve the following:

• Create frameworks leveraging data and anecdotal insights to identify top opportunities

• Create new solutions to challenging problems, influence digital product decisions

• Drive closure by connecting these decisions to business outcomes

• Bachelor's Degree

• 3+ years of experience in digital products, digital platforms, marketing and/or sales

• Excellent written and verbal communication skills with the ability to cross-functionally collaborate

• Strong proficiency in developing executive level presentation materials and using MS Word, PowerPoint, and Excel

• Must be able to travel 5-10% of the time

• Understanding and experience of working within an agile framework – scrums, sprint planning, backlog refinement (JIRA, Confluence)

• Experience working with CRM and Power
  
  BI platforms

• Prior experience in Insurance, Financial Services, or Consulting

• Prior healthcare industry experience, preferably in the Medicare Advantage space

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

As part of…