SAP NS2 Senior Client Delivery Manager - Federal Accounts; Remote, preference local to DC Area

SAP NS2 Senior Client Delivery Manager - Federal Accounts (Remote, preference local to DC Area)

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Senior Client Delivery Manager (CDM) is part of the Customer Success Organization and serves as the primary point of contact for SAP NS2 Cloud Customers within Federal Accounts, including both DoD and Federal Civilian (Fed‑CIV) agencies, focusing on S/4

HANA RISE Private Cloud Edition (PCE) in the Commercially Regulated Environment (CRE) and Cloud Application Services (CAS).

The Senior CDM is responsible for strategic and operational delivery leadership, driving end‑to‑end customer engagement from contract signature onwards—covering onboarding, service delivery execution, release and maintenance planning, governance and architecture oversight, and renewal strategy.

This role requires a comprehensive understanding of DoD and Federal RAMP (FedRAMP, IL2–IL6) regulations and compliance frameworks, ensuring cloud delivery models meet applicable federal cybersecurity and regulatory mandates.

• Serve as the senior‑level customer engagement lead and trusted advisor for Federal, DoD, and Fed‑CIV clients.
• Conduct regular executive and quarterly business reviews with customer leadership to evaluate service quality and business outcomes.
• Deliver and interpret balanced scorecards and performance KPIs to ensure overall customer satisfaction and drive continuous improvement.
• Translate Federal mission goals into aligned SAP NS2 cloud strategies and roadmaps, helping customers maximize the value and security of their SAP investments.

• Lead complex onboarding/transition projects in DoD and Fed‑CIV regulated environments with an emphasis on compliance, security, and operational excellence.
• Serve as the single point of contact for service and support requirements across NS2 Cloud Services.
• Manage multi‑domain service delivery according to defined scope, budget, and milestones, ensuring alignment with FedRAMP and DoD Impact Level (IL) standards.
• Oversee incident management and escalation processes, collaborating with internal Mission Control Center (MCC) and Operations Control Center (OCC) teams.
• Develop and enforce quality and compliance plans to maintain adherence to Federal security and operational standards.
• Lead customer release and maintenance planning, including IT calendar management and version control to maintain regulated compliance posture.

• Build senior executive relationships across customer stakeholder organizations, including procurement, program management, and security compliance teams.
• Identify and develop upsell and service expansion opportunities across SAP NS2 cloud offerings, in collaboration with Sales and Solution teams.
• Support renewals, contract extensions, and commercial change requests ensuring alignment with compliance and delivery goals.
• Drive Cloud Application Services operating profit reviews and ensure service‑level adherence and SLA management.

• Bachelor’s Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field.
• 7+ years of customer‑facing program or delivery management experience, preferably within Federal, DoD, or Fed‑CIV environments.
• Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks.
• Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards.
• Strong executive communication, relationship building, and stakeholder management skills.
• Expertise in service delivery for SAP solutions,…