Field Service Technician - Level 2

Position:Field Service Technician - Level 2

Location: Pella, IA

Job :424

# of Openings:1

The Field Service Technician - Level 2 position is a highly motivated team player with excellent interpersonal skills. This position is exempt and hybrid allowing you to work from home or at our local office if not working onsite at one of our clients.

You will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

• Troubleshoot and resolve desktop, server, and line of business application incidents
• Complete move/add/changes of client workstations/servers
• Resolve escalated issues from the L1 team members
• Train and guide clients in software and hardware usage
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements
• Travel to local customer sites to preform onsite work when needed

• Minimum of 4 years of work experience in a Help Desk role
• CompTIA A+/Network+ or equivalent experience
• Own and maintain a personal vehicle for onsite travel, when needed
• Complete Technical understanding and expertise in the following:
  • Windows Desktop
  • DNS functionality
  • Mail flow diagnostics
  • VPN support
  • File server support
  • RDS environment support
  • Active Directory support
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
  • Including occasional nights and weekend work as needed
• Participate in a rotating on-call schedule
• Reliable and punctual
• MCSA certification is a plus
• Network (Sophos, Sonic
  
  WALL, Cisco) certifications are a plus
• Apple OSX knowledge is a plus

Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.

Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

** The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.