Junior Salesforce Administrator Strongsville, OH

Junior Salesforce Administrator

Job Description:

Foundation Software is seeking a Junior Salesforce Administrator to join our dynamic Salesforce team. This role is ideal for someone interested in building a career in Salesforce administration and gaining hands-on experience in a real-world, production environment. The Junior Salesforce Administrator will support the day-to-day maintenance of our Salesforce platform while developing skills across configuration, data management, reporting, and user support.

This role reports directly to the Salesforce Architect and is part of the Salesforce team aligned with the Sales organization, supporting Salesforce across multiple business functions.

This is an in-office, non-remote position based in Strongsville, Ohio.

This is a learning-focused role where the Junior Salesforce Administrator will work closely with the Salesforce Architect and the broader Salesforce team to gain hands-on experience supporting real business needs. The role is designed to gradually increase responsibility as skills and confidence grow.

Key Responsibilities

Salesforce Administration Support

• Support day-to-day Salesforce administration activities under guidance, including configuration updates, access requests, and basic troubleshooting.
• Assist with maintaining data quality and consistency through approved data updates and validation checks.

User Support & Enablement

• Serve as an initial point of contact for routine Salesforce questions.
• Help users understand Salesforce functionality and follow established best practices.
• Escalate complex issues appropriately while learning how to diagnose root causes.

Testing, Documentation, and Release Support

• Assist with testing Salesforce enhancements and changes prior to release.
• Document configurations, processes, and testing outcomes.
• Participate in release preparation and post-release validation activities.

Reporting & Insights

• Create and maintain reports and dashboards based on defined business requirements.
• Validate report accuracy and collaborate with stakeholders to ensure usability.

Learning, Exposure, and Continuous Improvement

• Gain hands-on experience in a modern Salesforce environment, including working with sandboxes, data tools, and change processes.
• Support Salesforce across multiple teams and business functions.
• Learn and apply Salesforce best practices for configuration, documentation, testing, and releases.
• Stay current with Salesforce platform updates and features.

Role Scope and Support:

This role is intended to support and assist with Salesforce administration under the guidance of senior team members. The Junior Salesforce Administrator is not expected to independently own system architecture, production-critical deployments, or complex platform decisions. Oversight, review, and guidance will be provided as part of normal team operations, with responsibilities expanding as skills, experience, and confidence increase.

Qualifications:

• Interest in building a career in Salesforce administration.
• Salesforce Associate or Salesforce Administrator certification (completed or in progress preferred).
• Knowledge of Salesforce platform features and capabilities.
• Strong analytical, problem-solving, and detail-oriented mindset.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Basic understanding of database management and data manipulation.
• Familiarity with Salesforce data import/export tools is a plus.
• Ability to learn new tools and processes quickly.
• All other duties as assigned, as appropriate for the role.