Vice President, Professional Services; Remote from Switzerland

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President, Professional Services in Switzerland.

This role is ideal for an experienced leader who will build and scale a high-performing Professional Services organization within a SaaS telecom environment. You will be responsible for designing repeatable, product-aligned service offerings that accelerate customer adoption, reduce implementation complexity, and drive measurable time-to-value. The position includes full accountability for delivery excellence, financial performance, and expansion revenue while fostering strong collaboration with Product, Sales, and Customer Success teams.

You will lead a team of consultants, solution architects, and engineers, shaping culture, talent development, and operational rigor. Success in this role requires strategic vision, SaaS expertise, and the ability to influence cross-functional teams to drive growth and customer satisfaction globally. The environment is fast-paced, innovative, and highly collaborative, offering the chance to make a tangible impact on company growth and customer outcomes.

• Define and execute the Professional Services strategy aligned with SaaS subscription growth, prioritizing standardization, configurability, and repeatable implementation methods.
• Own end-to-end delivery of implementations, integrations, migrations, and upgrades while establishing scalable delivery models, playbooks, and automation frameworks.
• Manage the Professional Services P&L, ensuring strong gross margins, utilization, and cost control, while partnering with Sales to align on deal strategy.
• Ensure services accelerate customer onboarding, platform adoption, and value realization, supporting retention and expansion opportunities.
• Act as executive sponsor for strategic accounts and complex implementations, providing guidance and oversight.
• Lead, develop, and scale the Professional Services team, establishing performance frameworks, career paths, and leadership development initiatives.
• Collaborate cross-functionally with Product, Engineering, Sales, Customer Success, Finance, and Legal to improve delivery efficiency, platform usability, and go-to-market alignment.

• 10–15+ years of leadership experience in Professional Services or Consulting within SaaS telecom or adjacent software environments.
• Proven ability to scale Professional Services in subscription-based businesses with strong SaaS economics understanding.
• Deep expertise in telecom SaaS platforms such as OSS/BSS, CPaaS, billing, provisioning, or network automation.
• Demonstrated P&L ownership with strong margin management and operational rigor.
• Experience balancing standardization with enterprise customer-specific needs in complex deployments.
• Executive-level customer presence with experience managing enterprise and carrier-grade accounts.
  
  Strong strategic thinking, program management, and cross-functional influence skills.
• Preferred: experience in high-growth SaaS environments, systems integration, partner-led delivery models, and advanced degrees (MBA or equivalent).

• Competitive base salary with total rewards package including incentives and benefits.
• Flexible remote-first work environment.
• Opportunities to lead and shape a global, high-impact Professional Services organization.
• Paid time off, wellness allowances, and professional development support.
• Collaborative, innovative, and high-growth work environment focused on measurable customer outcomes.
• Equity options and other performance-based rewards may apply depending on location and role.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!