IT Manager

Job Title:

IT Manager
Salary: $110,000 – $120,000 Based on Experience

Location:

Medfield, MA (Hybrid Possibility)

Employment Type:

Direct Hire

• Lead internal IT operations for a 320‑employee, multinational environment across the U.S., UK, and Canada
• Step into a leadership position overseeing two developing IT team members
• Make an immediate impact by stabilizing, documenting, and improving an inherited IT environment
• Work with a diverse, modern technology stack, including local VPNs, AWS applications/S3, and Meraki
• Join an organization with improving leadership, upgraded benefits, and newly introduced unlimited PTO
• Enjoy remote work flexibility and a culture focused on outcomes, not micromanagement
• Become a trusted internal partner to senior stakeholders while maintaining a polished, professional presence

• Lead internal IT operations supporting employees across multiple geographic regions
• Oversee and mentor two IT professionals, providing guidance, structure, and accountability
• Own hands‑on troubleshooting and administration of:
  • Local VPN environments
  • AWS-hosted applications and S3 storage
  • Meraki-based network components
  • Windows-heavy systems and infrastructure tools
• Take ownership of an inherited environment
• Serve as the top escalation point for complex technical issues across desktops, networks, and cloud systems
• Communicate professionally with internal stakeholders at all levels
• Identify opportunities to streamline systems, improve reliability, and drive technology innovation
• Promote strong cybersecurity hygiene and ensure adherence to operational best practices
• Perform additional duties as necessary to maintain stability and continuity across all IT operations

• Proven experience leading IT environments with a hands‑on approach
• Ability to coach and develop junior team members
• Strong technical experience across Windows infrastructure, VPNs, AWS services, SaaS platforms, and modern network tools
• Polished communication skills and comfort working closely with leadership
• Strong documentation habits and ability to introduce structure into evolving environments
• Energetic, self‑driven mindset with the ability to stay calm under pressure
  
  Independently resourceful with a strong sense of ownership and accountability
• Remote‑ready with strong time management and follow‑through

• Experience supporting distributed or multinational teams
• Familiarity with cybersecurity processes or compliance frameworks
• Prior exposure to MSP workflows or mixed technology stacks
• Experience with reporting tools (Power BI, SQL, Report Builder)

• Competitive compensation with performance reviews
• Unlimited PTO for salaried roles
• 11 paid holidays
• Improved medical, dental, and vision plans
• Flexible hours and no formal dress code
• Supportive leadership and staff appreciation initiatives
• Opportunities for professional development and growth