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Remote Strategic Account Tech Lead - Resident Support

Remote / Online - Candidates ideally in
Ashburn, Loudoun County, Virginia, 22011, USA
Listing for: Calix
Full Time, Remote/Work from Home position
Listed on 2026-02-13
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 90000 - 172500 USD Yearly USD 90000.00 172500.00 YEAR
Job Description & How to Apply Below
A leading technology company is seeking a Resident Support Engineer in Ashburn, Virginia. This role involves managing customer support for a strategic account, resolving technical issues, and ensuring satisfaction. The ideal candidate possesses 8+ years of experience in technical service with a strong understanding of SaaS and telecommunications. Responsibilities include serving as the primary contact for customer support, diagnosing technical problems, and collaborating with internal teams.

This position may require some travel and offers a competitive salary range.
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