Application Analyst III-ServiceNow

Job Title: Application Analyst III-Service Now

Description
Employment Status:Full time
Shift:Day (United States of America)
Facility:Remote - VA CP07 Carilion Medical Center.
Requisition Number:R157982 Application Analyst III-Service Now (Open)
How You'll Help Transform Healthcare:Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work:
Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

Responsible for the analysis, design, configuration, and implementation of the Service Now platform to support enterprise workflows and business processes. Duties include gathering and documenting requirements, developing specifications, configuring and testing Service Now modules, and supporting deployments. Provides ongoing application support, troubleshooting, reporting, and end-user training. Serves as a liaison between Technology Services groups, business stakeholders, and vendors to ensure Service Now solutions align with organizational needs and best practices.

• Analyzes, designs, configures, and implements Service Now solutions to support enterprise workflows and business needs.
• Maintains advanced working knowledge of assigned Service Now modules, integrations, and related development and maintenance tools.
• Leads requirements gathering, system analysis, and detailed design sessions aligned with business processes and platform capabilities.
• Independently manages and leads large Service Now projects, meeting timelines and quality expectations; assigns tasks to supporting analysts and technical staff.
• Provides advanced application support, troubleshooting, and issue resolution; participates in on-call rotations and escalates highly complex issues as needed.
• Tracks incidents, problems, and enhancements; communicates status and updates to senior staff and stakeholders.
• Identifies opportunities to maximize Service Now platform value through workflow optimization, automation, and continuous improvement.
• Develops and maintains technical documentation, training materials, and status reports for supported Service Now technologies.
• Serves as a technical and professional mentor to other Application Analysts; leads initiatives and knowledge-sharing efforts.
• Adheres to Service Now change management and governance processes, including documentation, communication, implementation support, and post-change review.
• Assists with implementation of new Service Now modules, features, and integrations; develops supporting documentation.
• Acts as a key Service Now application support resource for internal and external customers, maintaining professionalism at all times.
• Exercises independent judgment and discretion while working with confidential patient and staff information; responsibilities may have organization-wide impact.
• Works effectively in a matrixed environment and follows bimodal work principles.
• Performs work in an office or remote environment with frequent use of computers, tablets, and mobile devices.

Education: High school diploma or equivalent required. Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required.
Experience: Minimum of five years of related experience.
Licenses/Certifications :Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management.
Other: Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting and serve as a mentor to others in the department. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines.

Effective communication skills (oral, written and presentation). Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.

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