Business Process Analyst

Employer Industry: Corporate Travel Management

Why consider this job opportunity:

• Salary range available, with potential eligibility for bonuses based on performance
• Comprehensive benefits including medical, dental, vision insurance, and 401k with company match
• Opportunities for professional development through access to Linked In Learning webinars and courses
• Flexible work arrangements with remote work options
• Collaborative and supportive workplace culture
• Chance to work with leading-edge technology and innovative solutions

• Oversee the management of User Support Service Desk and evaluate service desk requests for operational issues
• Translate enhancement requests into requirements and collaborate with Operations leadership on productivity issues
• Monitor GDS requirements and technical issues related to quality control systems
• Participate in client implementations and operational meetings, providing insights on quality control processes
• Work with the Education and Training team to ensure proper training on GDS products and tools

• Minimum of 3 years of experience in travel operations and/or the travel industry
• Competence with technical environments and reservation products related to corporate travel
• Practical expertise in at least two of the following GDS:
  Amadeus, Sabre, Travelport Plus/Galileo
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills

• Experience in managing client implementations or operational meetings
• Familiarity with automation/script programming across GDS and systems
• Proven critical thinking skills and ability to maintain accuracy in tasks
• Strong teamwork and interpersonal skills for fostering cooperative working relationships

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