Application Support Specialist
Remote / Online - Candidates ideally in
Beavercreek, Greene County, Ohio, USA
Listed on 2026-02-13
Beavercreek, Greene County, Ohio, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-02-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Employer Industry: Information Technology and Program Management
Why Consider this Job Opportunity- Part-time remote work flexibility
- Opportunity to contribute to federal Department of Defense contracts
- Engaging work environment focused on continual improvement and integrity
- Chance to enhance user experience and support through application troubleshooting
- Opportunity for professional development in a growing company
- Manage user‑reported issues with MMO products and services, ensuring timely resolution
- Categorize and prioritize application support requests based on urgency and impact
- Perform preliminary investigation and troubleshooting of user‑reported issues
- Gather information from end users to facilitate issue resolution and improve support resources
- Track and maintain detailed records of support interactions and issue resolutions
- Bachelor’s degree in a relevant field (i.e., Communications, Event Management, Business Administration)
- 3‑5 years of relevant experience in application support or a related area
- Strong analytical and problem‑solving skills
- Excellent communication skills for user engagement and support
- Ability to work independently and manage multiple priorities effectively
- Experience with MMO products and services
- Familiarity with creating and improving user self‑help resources
- Background in customer service or user support roles
- Knowledge of issue tracking and management systems
- Additional certifications in IT support or related fields
#Information Technology #Application Support #Remote Work #Career Opportunity #Federal Contracts
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