Application Support Analyst - Operations

The Application Support Analyst - Operations provides technical and functional support for pharmacy-related applications and operational workflows. This role focuses on troubleshooting issues, resolving Helpdesk escalations, and ensuring smooth day-to-day operations for pharmacy systems. Responsibilities include assisting with outages, validating compliance reporting, and supporting end-users with application functionality. The position requires strong problem-solving skills, familiarity with pharmacy workflows, and the ability to work collaboratively in a fast-paced environment.

This is a remote-based position within the Continental US.

Vytl One is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At Vytl One
, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.

At Vytl One
, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity
, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team
, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

• Identify technical issues and user feedback related to Vytl One products; resolve problems and recommend enhancements to improve product quality and user experience.
• Provide advanced support to the Vytl One Pharmacy Service Operations Helpdesk, including troubleshooting outages, workflow issues, insurance, patient merges, interventions, claim pricing, and other operational concerns.
• Manage PMP reporting for all pharmacies for all licensed states: configure state-specific “drug of interest” lists, troubleshoot failed jobs, validate file acceptance, and correct errors to ensure compliance.
• Troubleshoot application and software issues across servers, databases, and desktops; document resolutions and changes.
• Participate in Helpdesk rotation after hours (weekdays and weekends) and assist with change control validations for IT, Admin, and Operations teams.
• Track and report time for Cap Ex, OpEx, and Add Back projects, including pharmacy implementations, closures, and UAT.
• Create and maintain user guides, SOPs, technical documentation, and training materials.
• Recommend process improvements based on incident trends and operational feedback.
• Consult with business units to define requirements, document workflows, and identify opportunities for process optimization.
• Support user acceptance testing and new system functionality releases.
• Provide end-user support and collaborate with cross-functional teams to resolve issues.
• Coordinate system upgrades, implementations, and performance improvement initiatives.
• Lead efforts to enhance team efficiency, knowledge sharing, and operational effectiveness.
• Undertake special projects as needed.

• High School Diploma or equivalent. Associate or bachelor’s Degree preferred or 5 years of equivalent experience in pharmacy-related field.

• 2+ years of experience in technical support, help desk, or application troubleshooting.
• Familiarity with pharmacy workflows and systems.

• Understanding of Pharmacy Operations workflows.
• Exposure to compliance reporting (e.g., PMP programs).
• Basic understanding of SDLC concepts and user acceptance testing.
• Experience with Microsoft Office Suite and ticketing systems (e.g., Jira, Service Now).

• Understanding of application development,…