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Remote SaaS Product Support Specialist

Remote / Online - Candidates ideally in
Omaha, Douglas County, Nebraska, 68197, USA
Listing for: VirtualVocations
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading remote job platform is looking for a Product Support Specialist in Omaha, Nebraska. In this role, you will provide phone and ticketing case support for FACTS products, collaborate with internal teams to meet client needs, and deliver online training. The ideal candidate has an associate degree and 2-3 years of experience in account management or customer service, especially related to education or technology, along with strong computer skills including CRM experience.
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