Application Support Specialist; ATS Security Clearance

Position: Application Support Specialist (ATS) with Security Clearance
Summary Application Support Specialist (ATS) Gettysburg, PA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking an Application Support Specialist to provide end-user support and ensure the availability and stability of the FCC's licensing software applications and sub-systems.

Primary support will focus on the Universal Licensing System (ULS), with responsibilities for troubleshooting, diagnosing, and resolving technical issues across production and non-production environments. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a team-oriented Responsibilities
* Provide Level 1 and Level 2 application support for FCC licensing software applications
* Perform help desk functions with excellent customer service skills (phone and email)
* Troubleshoot, diagnose, and document technical issues in Service Now
* Assist with testing of production implementations and system changes
* Create, monitor, and manage data reports generated from Business Objects software
* Collaborate with team members and internal support groups to resolve issues and ensure smooth operations
* Maintain confidentiality of all processed, stored, or accessed information
* Provide guidance and remedial training on system functions to end users and team members
* Manage multiple tasks and prioritize appropriately to meet service level agreements and deadlines
* Other duties as assigned Qualifications
* Bachelor's degree (no experience required); OR
* Associate with 2+ years of relevant experience; or
* High School with 4+ years of relevant experience
* Must be a US Citizen and able to obtain Public Trust Clearance Knowledge, Skills, and Abilities:
* Basic understanding of FCC's licensing software, specifically the Universal Licensing System (ULS)
* Experience with Service Now, Business Objects, or Share Point  
* Strong interpersonal and customer service skills
* Excellent organizational, planning, and communication abilities
* Familiarity with ITIL/ITSM processes and federal IT support environments
* Ability to work independently and yet be effective within a team setting
* Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
* Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
* Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
* Excellent skills in Microsoft Word, Excel, and other Office applications
* Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
* Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
* Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it How you'll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS's culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship Chenega MIOS…