Senior Infrastructure Analyst

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth.

Utica First Insurance Company is currently seeking a Senior Infrastructure Analyst for our Oriskany, NY location.

This position requires on-site attendance at our home office.

Reports To
Director of Information Technology

Schedule:

Monday-Friday, 8:00am to 4:00pm (OT as necessary)

Responsibilities Include but are not limited to:

· Designs, implements and supports enterprise infrastructure solutions

· Leads troubleshooting of complex infrastructure issues

· Serves as technical lead on infrastructure and integration projects

· Develops and enforces standards, documentation and best practices

· Provides mentorship and training to infrastructure analysts and support staff

· Evaluates emerging technologies and recommends improvements to infrastructure strategy

· Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes;
Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, Sonic

WALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products.

· Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support.

· Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity.

· Develop work plans, test plans for system upgrades, maintenance and implementing such plans.

· In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration.

· Knowledge of VMware Virtualization & Cisco UCS.

· Knowledge of Sonic

WALL and VPN Clients.

· Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment.

· Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing.

· Knowledge of Anti-Virus products, especially Defender.

· Knowledge of Server Hardware and IBM SAN Storage.

· Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology.

· Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine.

· Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure.

· Knowledge of Office 365 & Applications.

· Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX.

· Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations.

· Knowledge of Disaster Recovery.

Qualifications:

· Excellent customer service skills & time management skills

· Proven experience with disaster recovery

· Occasional after-hours work

Education and Requirements:

· Bachelor’s degree required. Advanced degree preferred.

· 1-3 years of experience in System Infrastructure desired. Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential.

· Microsoft and VMware certifications are a plus

· Strong expertise in networking, virtualization, cloud computing, and systems architecture

· Demonstrated ability to lead technical projects and monitor infrastructure Analysts

· Strong analytical and problem-solving skills.

Utica First offers:

· Competitive starting salary

· Medical (first of following month)

· Dental

· Vision

· Life and Disability Insurance

· Company paid LTD

· Flexible Spending Accounts

· Health Savings Accounts

· Matching 401(k) Plan

· Roth 401k Plan

· Bonus program

· Generous Vacation, Sick and Personal Leave

· Generous holidays (to include Birthday)

· Business casual environment

Pay Range:

The actual amount to be offered to the successful candidate will be generally within the posted range but could differ dependent on the key aspects of each case which may include education, skills, experiences, location etc. as determined throughout the selection process.

Compensation details: Yearly Salary

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