CMDB Architect

* Service Now Architect - CMDB & ITSM
* Join a highimpact team shaping enterprise wide data and service visibility
We're looking for an experienced Service Now Architect to play a key role on our Service Now Application Team. In this role, you will lead the design, implementation, and optimization of our Configuration Management Database (CMDB)-a foundational component of how we track, model, and manage IT assets and services across the enterprise.
This is a strategic, handson architecture role where you'll influence data structures, service mapping, integrations, and ITIL-based processes that power everything from incident management to automation and governance. If you enjoy building clean data models, driving platform maturity, and making Service Now work at scale, this is the perfect environment for you.

* Why This Role Is Exciting
* You own enterprise CMDB architecture-ensuring accuracy, structure, and long-term scalability.
You'll work across teams including Service Now, infrastructure, security, cloud, and operations.
You influence platform maturity across ITSM, Discovery, SPM, ITOM, and more.
You get to drive best practices, refine data governance, and modernize service modeling.
You work with a forward-thinking team that values expertise, collaboration, and continuous improvement.

* Role Summary
* As the Service Now Architect, you will design, build, and manage the CMDB framework and champion data quality across the Service Now ecosystem. You'll ensure that configuration items (CIs), relationships, and service mappings are accurate, well structured, and aligned to ITIL and industry best practices. Your expertise will help streamline operations, improve visibility, and enable automation across the enterprise.

* Core Responsibilities
* * CMDB Architecture & Design
* * Architect and maintain the CMDB, including CI class models, relationships, and dependencies

* Drive data quality, governance, and lifecycle management standards

* Ensure alignment with ITIL guidelines and enterprise service models

* Service Now Platform Engineering
* * Lead design and implementation efforts across Service Now ITSM and related modules

* Work with cross functional teams to integrate CMDB with infrastructure, cloud, and operational systems

* Guide data modeling, schema design, and relationship mapping for new services

* Collaboration & Stakeholder Engagement
* * Partner with IT, application owners, infrastructure, and security teams

* Translate technical requirements into clear architecture and implementation plans

* Support platform roadmap planning and modernization initiatives

* Platform Optimization & Best Practices
* * Identify and solve data integrity issues

* Enhance automation, discovery, and operational insights

* Recommend improvements that increase accuracy, visibility, and reliability across the CMDB

* Required Qualifications
* * Bachelor's degree in IT, Computer Science, or related field

* 8+ years working with Service Now or comparable enterprise data platforms (AD, Azure, databases, etc.)

* Strong understanding of ITIL processes

* Proficiency in data modeling, CI relationships, and relational databases

* Excellent analytical, troubleshooting, and problem solving skills

* Strong communication and collaboration abilities

* Service Now or ITIL certifications are a plus

* Preferred Experience
* * Experience with the following Service Now modules is a plus:

* SPM, MCO, CSM, ITSM, WSD, HRSD, ITOM Visibility, Discovery

* Experience with platform integrations and data ingestion

* Familiarity with enterprise data governance and CMDB best practices

* Job Type & Location
* This is a Contract position based out of Westerville, OH.

* Pay and Benefits
* The pay range for this position is $90.00 - $95.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully remote position.

* Final date to receive applications
* This position is anticipated to close on Feb 27, 2026.
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About TEKsystems:

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