ServiceNow Developer - SPM

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This position will be responsible for the configuration and development of the Service Now platform. The primary focus of this role is Strategic Portfolio Management (SPM/Formerly ITBM), however this position will also be assigned work on other Service Now modules where applicable.

• Configures and develops the Service Now platform based on business requirements
• Partners with the Service Now Architect and business analysts to transform Service Now business requirements into a viable solution.
• Implements integrations with other Client systems/applications using API, Integration Hub, and other integration methods
• Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.
• Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT)
• Creates and maintains technical documentation.

• 5+ years of Service Now development experience, with two years of experience in SPM [Formerly ITBM].
• Experience with Service Now development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
• Knowledge of Agile development methodologies
• Experience working in a global setting
• Service Now certification
• Excellent communication skills (both written and verbal)
• Strong analytical and problem-solving skills
• Ability to quickly learn new concepts and functionality

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

EOE, including Disability/veterans