IT Training Specialist II

THIS IS NOT A REMOTE POSITION. THIS POSITION IS BASED IN THE HOME OFFICE LOCATED IN MACON GA

• Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required
• Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods (Instructor‑Led, ELearning, Documentation, Presentations, Webinars, etc.)
• Assist with planning and implementation of custom and off‑the‑shelf software as it relates to user education
• Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc.)
• Write user documentation and job aids in order to provide self‑directed application assistance
• Assist with the administration of the company LMS: upload/update courseware, tier‑2 LMS support for the Support Desk, perform miscellaneous functions such as course assignments and gradebook management
• Maintain a high level of technical expertise of software applications used by our user community

• The Training Specialist II must be able to independently learn application software quickly in order to develop training objectives and goals for adult learners with varied skill levels
• Remain current on technology and procedures
• Continued growth in insurance industry knowledge
• Ability to backup Support Desk personnel on specific applications when needed
• Some day and overnight travel will be required
• Must have and maintain a valid Georgia driver’s license and a driving record that complies with the Underwriting guides for the Mutual Insurance Company
• Ability to perform the duties of the Training Specialist I

A bachelor's degree and 4 years experience providing training to users in an information technology environment or 7 years equivalent experience training users in an information technology environment; extensive knowledge of the latest versions of Windows OS and Microsoft Office products; experience writing technical documentation; experience conducting classroom training; excellent technical and business writing day skills required; occasional and overnight travel required;

experience providing support for an LMS and experience using Content Authoring software desired; actively pursuing or commitment to begin Training Certification

Must possess advanced level PC operating system and application usage skills. See lists below. Industry equivalent software accepted.

• Graphic Screen Capturing and manipulation
• Content Authoring Software
• Learning Management Systems
• Case Management Systems
• Remote Assistance Software
• Application Software Skills
• Microsoft Office Pro Suite/CRM
• LMS (Learning Management System)
• Sapiens/Stone River Systems
• Policy Management Systems
• Billing/Receipting Systems
• Imaging System
• Hardware Knowledge

Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired), laptop configuration; PC OS, peripherals (speakers, microphones, printers, scanners, etc.)

None. However, this employee must be able to oversee/review work of the IT Training Specialist I and trainers from other home office production departments.

This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two‑wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required. While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear.

The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds. Specific vision requirements for this job include close vision and the ability to adjust focus.

EOE M/F/D/V AA