Tier 1 Support Specialist - US Remote

What is Perfect Serve?

Perfect Serve offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross‑continuum communication, we save lives, reduce length of stay, minimize re‑admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don't miss out on this opportunity!

To support Perfect Serve's continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.

Specifically, specialists will be responsible for supporting and delighting Perfect Serve's end users – physicians, nurses and system administrators. They will support general user account management, end‑user education, on‑call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required.
• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast‑paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high‑speed internet
• Able to start in April 2026.

Our Support Specialists go through initial onboarding and training together, which will align with a Monday‑Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment. The expectation for this role is 100% attendance during the first 60 days of employment. Specifically during the training and nesting period, to ensure maximum success in your new role.

Our team is currently only looking for candidates that are located within the United States.

Compensation: $19/hour plus a comprehensive benefits package becomes effective from your first day of employment.

• Field incoming client communications via phone, chat, and our online customer portal
• Help end‑users administer their Perfect Serve applications
• Train end users on how best to use Perfect Serve's phone, mobile, and web applications
• Own basic‑to‑advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of Perfect Serve's end users
• Build and revise new user accounts based on established standards and best practices
• Work with end‑users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other Perfect Serve teams, including customer success, integration, and technical teams, on escalated technical issues
• We expect all team members to have their cameras on during internal and external meetings to encourage…