Tier 1 Support Specialist - US Remote

Employer Industry: Healthcare Communication Solutions

• Salary up to $19/hour
• Comprehensive benefits package effective from the first day of employment, including health, dental, vision, life, and disability insurance
• Remote‑first work environment offering flexibility
• 401K plan with matching contributions and immediate vesting
• Opportunities for internal advancement and career growth
• Work with a dedicated and mission‑driven team focused on improving healthcare communication

• Field incoming client communications via phone, chat, and online customer portal
• Assist end‑users with managing their Perfect Serve applications
• Train end‑users on the effective use of Perfect Serve’s mobile and web applications
• Troubleshoot message delivery and content issues, identifying root causes and making necessary configuration changes
• Collaborate with internal teams to resolve escalated technical issues

• Strong technical aptitude and excellent analytical skills
• Exceptional written and verbal communication abilities
• Ability to work in a fast‑paced environment and prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Must be able to start in April 2026 and access high‑speed internet

• Experience in customer support or technical support roles
• Familiarity with healthcare communication technology
• Proven ability to train users on software applications
• Strong problem‑solving skills and attention to detail

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.