IT Product Manager - Meter Technologies; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The IT Product Manager – Meter Technology is responsible for leading the design, development, maintenance, and continuous enhancement of technology solutions that support Meter Technology, Advanced Metering Infrastructure (AMI) capabilities, as well as Energy Efficiency programs. This role owns the application and integration landscape supporting smart meters, head‑end systems, meter data management (MDMS), field device communications, and downstream integration with Meter to Cash and grid operations.

The manager is responsible for building and maintaining strong partnerships with Meter Operations, Distribution, Customer Service, Regulatory, Energy Efficiency, and external vendors to ensure reliable, secure, and cost effective delivery of AMI‑enabled business outcomes.

The incumbent will also devise and execute strategic plans to rationalize the Meter Technology application portfolio, reduce technical and operational complexity, minimize total cost of ownership, improve system resiliency and cybersecurity posture, and enhance service delivery across the AMI ecosystem.

• Lead staff and managed service providers through service delivery transformation supporting Meter Technology, AMI, and Energy Efficiency platforms.

• Serve as the IT owner for AMI‑related applications, including head‑end systems, MDMS, meter analytics, and related integration layers.

• Work closely with meter technology suppliers and system integrators to ensure contractual obligations, SLAs, regulatory requirements, and cybersecurity standards are met.

• Maintain operational, performance, and financial metrics to demonstrate service delivery improvement, system availability, and fiscal responsibility.

• Manage all deliverables associated with application operations, maintenance, support, and release management across the Meter Technology portfolio.

• Oversee outsourced managed services and cloud/hosted vendor contracts supporting AMI and meter systems.

• Ensure all Meter Technology applications are actively monitored for performance, data integrity, and assured operations in alignment with enterprise and monitoring standards.

• Establish and maintain effective working relationships with Meter Operations, Field Services, Grid Modernization, Energy Efficiency, Regulatory, and Customer organizations.

• Support the transition to agile and product‑based delivery models for Meter Technology initiatives.

• Oversee activities across business units and IT domains to enable successful implementation and long‑term support of AMI and meter‑related projects.

• Ensure successful delivery of major capital programs related to meter deployments, AMI upgrades, and grid modernization, including seamless transition to steady‑state operations.

• Manage maintenance, vendor, and project costs for the Meter Technology portfolio.

• Lead the development of application roadmaps that support AMI scalability, resiliency, regulatory compliance, and evolving business needs.

• Evaluate root‑cause technical solutions proposed by vendors with a focus on eliminating technical debt…