Product Marketing Manager - Pendo

About the Role

Ninja One is looking for a Product Marketing Manager (Pendo) to join our Product Marketing team. This role is ideal for a mid-level, junior-leaning PMM generalist who is excited to support both upstream and downstream product marketing efforts while owning the day-to-day management of our Pendo platform.

You’ll partner closely with Product, Product Marketing, Customer Success, and Marketing to help deliver effective in‑app experiences, support product launches, and turn product usage data into actionable insights. You won’t be expected to do everything alone – this role operates with guidance and collaboration – but you will have clear ownership of execution and continuous improvement with room to grow.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

• Own the day‑to‑day management of Pendo
• Partner with Product and PMM teams to plan and deliver in‑app guides that support onboarding, feature adoption, and product launches
• Manage the localization workflow for Pendo guides by coordinating timelines, assets, and stakeholders (translation handled by external partners)
• Build and maintain reports and dashboards to track guide performance, feature usage, and adoption trends
• Share insights and outcomes with stakeholders to support product and go‑to‑market decisions
• Follow and help maintain Pendo best practices, including tagging standards, guide naming, and lifecycle management
• Support platform governance by helping manage roles, permissions, and data quality
• Assist in documenting processes and usage guidelines to keep Pendo organized and scalable
• Act as a point of contact for basic Pendo questions and requests from cross‑functional teams
• Help enable internal teams by sharing insights, dashboards, and guidance on how Pendo is being used
• Support end‑to‑end product marketing activities
• Act as a flexible PMM team member, helping execute priorities across multiple initiatives
• Other duties as needed

• 2–4 years of experience in Product Marketing, Product Management, Product Operations, Growth, or a related SaaS role
• 2+ years of hands‑on experience using Pendo or a similar product analytics / in‑app engagement tool
• Strong operational and executional focus, with a willingness to learn across upstream and downstream PMM work
• Strong organizational and project management skills
• Comfort working with data, dashboards, and reporting
  
  Clear written and verbal communication skills
• Operates with adaptability and urgency, excelling in fast‑paced, high‑growth environments
• Embodies Ninja One’s values:
  Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive

Ninja One unifies IT to simplify work for more than 35,000 customers in 140+ countries. The Ninja One Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience jaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full‑time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work‑life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

This position is NOT eligible for visa sponsorship.

• Due to operational policies, Ninja One is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.

Starting pay for the successful applicant depends on a variety of job‑related factors, including but not…