Systems Specialist; LATAM

Systems Specialist

Purpose:

Improve lives through accessible information by scaling the tech that powers how Winnowers work and how Customers experience us.

We’re a global team of Winnowers making information accessible. We blend content management services, digital accessibility, and smart tech to remove communication barriers—guided by our values:
Transparency, Gratitude, Commitment, Accountability, Respect, Excellence.

Love turning real user problems into simple, secure, automated solutions; enjoy partnering across teams; and get energy from piloting AI responsibly to boost accessibility and quality.

• Ship a 12-month tech & innovation roadmap tied to company strategic objectives and KPIs—prioritizing projects that improve accessibility service offer, quality, and delivery speed.
• Pilot AI/automation use cases (e.g., QA assistance, content checks, workflow orchestration) with clear success criteria and guardrails.
• Partner across teams to surface real challenges and turn them into opportunities that move our Strategic Objectives and KPIs.
• Translate operational and client needs into simple, adoptable technical solutions that improve accessibility, quality, and efficiency.
• Lead client-facing demos as the subject‑matter expert, showcasing value and gathering feedback to inform the next iteration.

• Map and rationalize our tech stack (SSO, hostings and domains, PM/TMS/CAT, QA tools); close redundancy, reduce cost, and document data flows.
• Automate key handoffs across teams (e.g., intake → PM → QA → billing) using APIs/low‑code tools; publish SOPs.

• Keep our foundations reliable and secure: endpoint management, backups tested, access reviews, incident response, turn findings into improvements, collaborate with external IT support partners.
• Own day‑to‑day support excellence: meet or beat response/resolution targets, with clear communications and simple self‑service.

• Be the technical liaison with vendors, partners and platform providers; get the best from our tools.
• Enable Winnowers with short, accessible training (Winnow Learning) and job aids so changes stick.

• 3–5 years in a hands‑on tech/IT/solutions role (SMB or scale‑up environment).
• Fully bilingual in English and Spanish.
• Comfortable across identity/SSO, device management, SaaS administration, and workflow automation (APIs, scripts, Notion, or similar).
• Pragmatic understanding of security practices (incident response, basic risk management).
• Nice to have: exposure to localization/accessibility tech, basic Python/JS.
• A Continuous Improvement Mindset (Efficiency & Adaptability).

• 💻 Remote‑friendly, Work From Anywhere. We collaborate with smart overlap between team members; we value outcomes over hours.
• 🧠 Strategic Objectives & KPIs. We align on clear goals, review regularly, and celebrate learning as much as delivering.
• 🧘♀️ Wellbeing Program. Support to keep you energized and balanced.
• 🌴 Extended PTO. Time to rest and reset—because recovery fuels great work.
• 🎂 Birthday day off. It’s your day—go enjoy it.
• 📚 Continuous learning. Real opportunities to grow skills and careers (Winnow Learning).
• 🌟 Purpose‑driven culture. Your ideas matter here, and your impact is real.

• Level: Individual Contributor (no direct reports)
• Reports to:
  
  Ops Manager
• Location:
  
  Remote (preference for overlap with Europe ±3h)
• Type:
  Full‑time