Technical Account Manager

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping,delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Shippo is looking for a unique Technical Account Manager (TAM) to join our dynamic and entrepreneurial Partnerships & Accounts team. Someone who takes action and has the passion to go the extra mile for our customers will succeed in this position. It’s okay if you’re not a coder by trade as long as you’re poised with knowing about API integrations, interpreting lines of code, architecting workflows, and advising sound solutions.

You will help onboard, educate and support some of our most strategic partnerships. Your analytical skills are top notch and you can quickly identify the root cause of issues by examining our API while communicating directly with partners, product and engineering teams as you work together towards a solution. Your experience in e-commerce/marketplace platforms or fulfillment will set you up for success at Shippo and we would love to share the opportunity with you.

• Act as the primary technical point of contact for assigned accounts, building trusted relationships and hosting regular meetings with technical stakeholders.
• Support partners and their end-users by having the technical expertise of Shippo’s API, product features, carrier-specific integrations, and workflow solutions.
• Support high-severity incident response by working with Engineering on root cause identification,impact analysis and providing customers with regular updates and communication.
• Proactively monitor partner usage by setting up alarms/alerts, and tracking key metrics to ensure smooth and reliable operations.
• Advocate for partners by representing their technical needs within Shippo, especially in the context of R&D changes or potential breaking updates.
• Confidently engage with technical leaders at partner companies (e.g., Heads of Engineering, Product leaders), answering complex product/API questions with clarity and professionalism.
• Own the technical content during presentations to highlight product usage, potential solutions, and troubleshooting.
• Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need.

Your shipping requirements

• 3+ years of work experience in technical account management in e-commerce/marketplace platforms or fulfillment/software/SaaS industry
• Strong technical background with proven experience working with APIs, debugging integrations, and analyzing technical workflows.
• Proficiency with data analysis tools (Databricks, Looker, or similar) to query, analyze, and visualize partner usage data.
• Experience translating partner needs into actionable internal deliverables, with strong ticketing and documentation practices.
• Excellent written communication, presentation and relationship-building skills, with the ability to interact with senior engineering and product leaders.
• Ability to work independently in incident and problem management, jumping into technical issues proactively.
• Strong problem-solving mindset, with the ability to balance partner advocacy and internal priorities.

Bonus

• Experience with marketplaces or e-commerce platforms and deep understanding of the market and technology needs for these verticals
• Familiarity with shipping and logistics
• Familiarity with programming/web development skills…