ClaimsXM IT Governance Configuration Analyst - Remote​/Nationwide

Overview

Claims

XM IT Governance Configuration Analyst - Remote/Nationwide

life insurance, paid holidays, sick time, tuition assistance, 401(k)

United States, Delaware, Wilmington

Feb 06, 2026

This is a remote based position. Applicants can be located nationwide

Back Claims

XM IT Governance Configuration Analyst #2645 United States Apply X Facebook Linked In Email Copy Position Description

You are a person who loves to manage and maintain system software configurations, ensuring changes are documented, tracked, and implemented correctly. We need someone who can act as a bridge between users and technology, ensuring systems align with processes and procedures. In the role of Claims

XM IT Governance Configuration Analyst, you will be responsible for interpreting user requirements, translating them into technical configurations, implementing changes in non-production, validating them through testing, and overseeing their deployment into production.

• Tell us about your experience with FACETS Software Configuration.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

• Analyze & Design:
  Translate business requirements into system configurations, analyze data, and identify opportunities for improvement.
• Requirements Gathering:
  Work with stakeholders (business users, developers) to understand system needs and desired outcomes.
• Problem Solving:
  Analyze system issues, identify bottlenecks, and implement solutions to improve performance and user experience.
• Integration:
  Ensure different software and third-party applications work together effectively.
• System Configuration, Implement & Manage:
  Create Business Requirement Documents, configure software, adjust settings, workflows, data structures, and rules within applications to match business processes, manage Change Requests, and maintain system baselines.
• Change Management:
  Create plans for system changes, test them in non-production, assist in SQA Testing, get approvals, and implement them in production, documenting every step.
• Document & Report:
  Develop and maintain configuration documentation, processes, and generate reports as needed.
• Support & Troubleshoot:
  Provide end-user support, resolve configuration-related issues, and assist with SQA testing and deployment.
• Process Improvement:
  Enhance Change Management processes, participate in Change Advisory Board (CAB) meetings, and ensure audits.
• Other duties as required.

• 3+ Years Facets Software Configuration Experience.
• Asset Management Experience.
• Strong understanding of the change management workflows.
• Experience in Confluence and JIRA Tools a plus.
• Familiarity with software configuration management principles and compliance frameworks (HIPAA, FedRAMP, etc.).
• Knowledge of semantic versioning, release tagging and change management workflows.
• Strong communication, collaboration, time management, stakeholder management skills.
• Problem Solving, data analytics, and organizational skills with attention to detail.
• Excellent communication skills with the ability to collaborate across technical and compliance teams.
• Sound judgment, integrity and respect for confidentiality.
• Bachelor s degree in computer science, Information Systems or related field or equivalent work experience.

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients  business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision.

We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself.

Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development,…