Support Software Engineer; Remote

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Join us as we strengthen and simplify the health and wealth journey.

Remote location:
The role is open to candidates residing in the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, WV. Remote status and role locations are subject to change. Relocation is not provided.

Employees within a 90‑minute radius of our Oak Brook, IL headquarters must be in‑office at least 4 days per month (10 a.m.‑2 p.m.). This requirement does not apply to support‑specialist positions.

We are seeking a talented Support Software Engineer to join our growing team. The role supports critical health benefits infrastructure—including HSA administration, banking integrations, and regulatory compliance—and works directly with production data involving real‑money movement, tax reporting, and multi‑bank operations.

• Support Engineering and Operations
• Respond to internal support requests, troubleshoot and fix technical issues such as executing data corrections, processing trustee‑to‑trustee transfers and settlements, and overseeing money movement.
• Conduct initial investigation and debugging of reported problems, escalating when necessary.
• Leverage and contribute to internal documentation and runbooks to resolve issues independently.
• Identify and route unresolved issues to the appropriate engineering or product teams.
• Use AI to augment productivity while maintaining engineering judgment and ensuring AI‑generated code meets quality standards.
• Monitor operational dashboards, error logs, and alerting systems to ensure system health and address ongoing technical issues.
• Escalate anomalies or critical system alerts for immediate attention.
• Perform root cause analysis on reported problems and document findings.
• Partner with engineering, product, treasury, and operations teams to refine internal troubleshooting processes and share knowledge.
• Identify patterns in support requests to inform product or engineering improvements.
• Other duties as assigned.

• 0–2 years of experience in a software engineering role.
• Strong analytical and problem‑solving skills.
• Practical AI experience—comfortable using Claude Code, Git Hub Copilot, ChatGPT for prototyping, debugging, and problem‑solving.
• Bachelor’s degree in computer science or equivalent experience.

• Node.js
• Type Script and React
• Git Version Control
• PostgreSQL
• Google Cloud Platform
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• Willingness to learn and adapt in a fast‑paced environment

• Familiarity with observability tools (Data Dog or similar)
• Understanding of GraphQL
• Experience writing and maintaining technical documentation
• Experience with banking/payment APIs such as Plaid (or similar)
• Experience with Google Big Query or similar data warehousing tool
• Strong sense of ownership and follow‑through
• Prior experience in a customer support or technical troubleshooting role

• Infrequent travel (10%)
• Ability to occasionally work overtime or after hours
• Prolonged periods of sitting at a desk using a computer

The compensation for this position will vary depending on factors such as location, skills, and experience. The package may include incentive and bonus opportunities.

We provide industry‑leading benefits including healthcare, 401(k) savings plan, company holidays, paid time off, parental leave, and an employee assistance program.