Sr. Sustainable Operations Analyst, AI Enablement

This role isn’t about basic administrative support or manual data gathering. It is a
** high-impact analytical role
** requiring strong judgment, discretion, and technical curiosity. You won’t just track requests—you’ll
** design smarter ways to manage them**, using automation, AI tools, and structured workflows to reduce friction and improve outcomes.

To succeed in this role, you bring a combination of
** sustainability domain knowledge, analytical rigor, and emerging AI skills**. You’re comfortable working with ambiguity, thrive in fast-moving environments, and know how to translate data into insights for senior leaders and internal customers.

- Support onboarding, offsites, and team-wide initiatives with a focus on
** process efficiency and knowledge management**.
* Strong interpersonal skills with the ability to build relationships across all levels of the organization.
* Proven ability to handle sensitive, confidential information with integrity and discretion.
* Outstanding organizational and time-management skills, with strong attention to detail.
* Excellent written and verbal communication skills, especially in translating technical information for non-technical audiences.
* High level of professionalism and sound judgment in complex, high-visibility situations.
* Experience working with data, analytics, or reporting in sustainability, ESG, operations, or a related field.
* Familiarity with
** AI-enabled tools** (e.g., analytics platforms, NLP tools, generative AI for summarization and drafting).
* Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word); comfort working with dashboards and structured data.
* Ability to learn new tools quickly and apply them pragmatically to real business problems.
* Experience using ChatGPT tasks, projects, analytics, etc. to automate work.
* Exposure to sustainability data platforms or carbon accounting tools.
* Experience automating workflows or improving processes using data or AI.
* Curiosity about emerging AI capabilities and how they can responsibly scale sustainability impact.

This role helps move sustainability from
** manual coordination to intelligent execution**—using AI and analytics to improve speed, quality, and confidence in decisions that matter to customers, regulators, and leadership.
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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