IT Operations & Systems Administrator

We are a leading global manufacturer of electrical interconnects and power distribution solutions. Our North American Headquarters is located in Central New Jersey directly off Route 287 is where we maintain significant “on-time” inventory of electrical interconnects that are produced in our factory in Germany. In addition, we are a UL Listed assembly operation that manufactures portable power distribution, control panels, and power cable assemblies.

Due to our rapid growth and expansion, we are currently seeking a Desktop and Network Support Specialist to provide comprehensive technical support for our office and remote-based staff. The successful candidate will be responsible for assisting to support our IT environment including Desktop Computers, Laptops, Servers, MFA, Printers, Routers, Switches, and other Network Periphals , ensuring reliable day-to-day operations and excellent end-user experience for all staff.

The ideal candidate is hands‑on, organized, and comfortable supporting both hardware and software while working directly with end‑users.

• Provide on‑site and remote support for employees’ IT issues
• Troubleshoot and resolve problems with desktops, laptops, monitors, printers, and peripherals
• Assist users with software applications, logins, and basic IT training
• Respond to IT related problems and prioritize issues based on urgency

• Set up, configure, and deploy new computers, laptops, and mobile devices
• Perform routine maintenance, upgrades, and troubleshooting

• Support office LAN and Wi‑Fi connectivity
• Assist with basic network troubleshooting (IP/DNS issues, connectivity/access problems)
• Help maintain routers, switches, access points, and network cabling
• Escalate advanced network issues to senior IT staff or external vendors

• Perform system updates, patches, and routine security checks
• Assist with data backups and basic recovery procedures
• Follow IT security policies and best practices
• Support account management, permissions, and password resets
• Support and partner with existing external 3 rd party vendors such as Internet Service Providers, Telecom Providers, and IT Security Providers.

• Document technical issues, solutions, and procedures
• Maintain accurate records of IT assets and configurations
• Identify opportunities to improve IT processes, reliability, and user experience

• Bachelor’s degree or equivalent experience in Information Technology or related field
• 4-6 years of experience in IT support, help desk, or office IT roles
• Strong knowledge of Microsoft Windows OS environments, Microsoft 365, Active Directory
• Experience supporting printers, laptops, desktops, and office hardware
• Strong understanding of OSI networking concepts (LAN, Wi‑Fi, DHCP/Static IP addressing, etc.)
• Experience supporting office VOIP phone systems.
• Occasional after‑hours support for system updates or urgent issues
• Strong customer service, communication, and problem‑solving skills
• May require lifting and moving IT equipment (up to 40 lbs.)

• Microsoft Certified Professional accreditation
• Other IT related certifications or degrees

Annual Salary Range: $75,000-$90,000

Benefits include medical, dental, vision, life insurance, 401K, paid time off.