Associate Manager, IT Services

Company Description

The Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We’re looking to make the world a healthier place through an uncompromising commitment to the well‑being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart.

This commitment is reflected in the company’s market share:
Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest‑growing snack;
Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service. The Wonderful Company’s connection to consumers has health at its heart and giving back at its core.

The company has a long‑standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit  To learn more about The Wonderful Company, its products and its core values, visit , or follow us on Facebook, Twitter and Instagram.

The Associate Manager, IT Services will lead and actively participate in delivering Level I & II IT support for The Wonderful Company employees. This is a working supervisor role
, meaning the individual will manage a team of three (including themselves) while personally handling tickets and providing hands‑on technical support. The position ensures smooth IT operations across Texas offices and supports remote users company‑wide. This position will be based at our Mission, TX office and working 5 days per week in the office.

• Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management.
• Mentor, motivate, and retain a high‑performing team in a fast‑paced environment.
• Provide regular updates and status reports to the IT Services Senior Manager.

• Work tickets alongside the team, providing front‑line support for hardware, software, and network issues.
• Manage workstation setup, upgrades, and repairs for new and existing employees.
• Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers).
• Provide VIP and executive support locally and remotely, including Co‑Chairman and senior staff.

• Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ).
• Document processes, create user training materials, and maintain knowledge base articles.
• Utilize ITSM tools (Service Now experience preferred) for accurate ticket documentation and trend analysis.

• Coordinate with vendors for services, purchasing, and hardware/software procurement.
• Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures.

• Support remote offices and company offsite meetings.
• Manage IT onboarding/offboarding processes.
• Travel between Texas offices as needed.

• 5–7 years of progressive IT support experience, including leadership responsibilities.
• Strong hands‑on knowledge of Windows and Mac OS environments.
• Proven ability to diagnose and resolve…