Technical Support Representative; QuickBooks Online

Location: 100% Remote (Client located in Tucson, AZ)

Max Pay Rate is $21.00/Hr.

* Must be able to work on W-2 basis

* Must be able to work MST hours

• Collaborate with Sales, supporting teams, external partners, and accountants to accelerate Quick Books Online adoption and successful implementation.
• Execute custom implementation plans for firms and their small business clients to seamlessly transition to Quick Books Online.
• Manage conversions of small business clients, ensuring a positive first-use experience and encouraging accountants to recommend Quick Books Online.
• Clearly communicate recommendations, progress, and technical needs to customers and internal stakeholders at all organizational levels.
• Prioritize workload, identify process improvements, and deliver results within timeline requirements.
• Develop and maintain expertise in Intuit products, with an emphasis on the Quick Books Online ecosystem.
• Foster professional interactions with internal and external partners and troubleshoot technical issues, such as account conversion challenges.

• Customer-obsessed and committed to delivering outstanding customer experiences.
• Strong collaborative communication, organizational, prioritization, and time management skills.
• Analytical orientation with proven problem-solving ability to identify root causes and resolve technical complexities.
• Solid understanding of accountant workflows and related business processes.
• Results-oriented, maintaining integrity and respect for people.
• Ability to troubleshoot technical issues and clearly communicate requirements to stakeholders.
• Excellent written and verbal communication skills, capable of explaining technical topics across organizational levels.
• Aptitude for managing competing priorities and working effectively under deadlines with multiple projects

Technical Degree or related work experience.

• Medical Insurance & Health Savings Account (HSA)
• 401(k)

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.