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Hybrid Help Desk Specialist – Onsite
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-15
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
1872 Consulting
Full Time, Remote/Work from Home
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
A professional services firm in Boston, MA, is seeking a Help Desk Specialist to be the first line of contact for technical issues. The ideal candidate will have 3+ years of technical customer service experience and strong analytical and communication skills. Responsibilities include troubleshooting, logging calls, monitoring ticket resolution, and providing 24/7 technical support. This role requires 60% in-office presence, and remote work is permissible 40% of the time.
Competitive environment with opportunities for growth.
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