Automotive Technical Support Specialist

Christian Brothers Automotive At Christian Brothers Automotive, we’re in the business of serving others. Fixing cars is the vehicle for us to do just that. Founded in 1982 with a mission to love our neighbors as ourselves, we’ve quickly grown to over 300 locations across 30 states. From our shops across the country to our Home Office headquarters in Houston, we’re committed to being a top place to work, prioritizing diverse perspectives, a joyful and collaborative work environment, and opportunities to serve our guests and communities.

Mission Statement:
At Christian Brothers Automotive, we seek to glorify God by providing excellent and ethical automotive repair service for our customers. Benefits:
Hybrid & In-office Work Schedule Group Health, Vision, Dental, Disability, and Life Insurance.
401K Match Employee Stock Ownership Program3 Weeks of Paid Vacation
10 Paid Holidays Employer-paid Financial Wellness Program and App, Smart Dollar & Every Dollar

Do you have the right skills and experience for this role Read on to find out, and make your application.

Job Title:

Automotive Technical Support Specialist

Job Location:

17725 Katy Fwy, Houston, TX 77094 Job Overview:
The Automotive Technical Support Specialist will be responsible for store-level technical support on automotive repair issues for technicians. At the core of our support model, we communicate and promote the “CBA Wayâ€, continuous learning, and our culture. Technical Support:
The Automotive Technical Support Specialist will assist technicians and service writers in proper diagnosis and repair procedures to facilitate a “fix it right the first time†model. This would include teaching best practices and time management while utilizing the resources available, including factory diagnostic tools, service information, and experience-based databases. Responsibilities:
Provide Level 1 & 2 technical support for CBA technicians needing assistance

Perform admin functions in internal CBA Technician collaboration platform, including posting responses and utilization of resources Assisting trainers with training events. Work with third-party support vendors Continue to monitor, update, and provide industry-relevant resources for the Technical Assistance Center or T.A.C. collaboration platform. The Automotive Technical Support Specialist will also be responsible for demonstrating brand standards to CBA store employees on the proper way to do the following tasks:
Courtesy Inspection (using the established CBA process)
Provide or Obtain Programming Support Provide or Obtain European MFG Support Access general technical support Access training resources, including video, print, online and experience-based Obtain vendor support Various duties beyond responsibilities will be required monthly, if not more often, and include:
Maintaining the ticketing system database.

Submitting expense reports.

Preparing training materials as needed.

Teaching at CBA approved conferences as needed.

Representing CBA to industry associations and iewing preferred vendor class offerings
Highly computer proficient, including the ability to learn new software Highly organized, efficient and agile in tasks, amidst a chaotic environment Upbeat, fast-paced, yet able to put others at ease Able to quickly recognize the highest priority or need and act/delegate accordingly Can stop/start multiple tasks and pick up where they left off quickly Articulate and professional - Excellent communication skills Computer/IT experience is a plus A1-­8 ASE certification a plus

L1 ASE certification a plus

OEM Certification a plus Hybrid Certification a plus Electric Vehicle Certification a plus Proficient in Microsoft Excel, Word, and PowerPoint Proficient in Email, Calendar, and task tracking software Proficient in scan tool operation, including OEM tools (Tech2, wiTECH, IDS) Proficient in J2534 FLASH programming Proficient in Alldata, Mitchell, Motologic, Identifix, factory OEM repair sites

A team player who fits well with our core values and corporate culture of being Neighborly, practicing Transparency, Excellence, & Joy Accountable to the Brand, including the Franchisees, Home Office team,…