ServiceNow BCM Implementation Specialist - Finance

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our client is a top national mortgage lender with over 4 million lifetime customers. Whether you are new to the home loan process or an experienced buyer, our client is dedicated to offering competitive rates and superior service.

Being an online mortgage lender means our client can focus on the needs of its customers rather than maintaining a network of branches and banking products.

Their mission is to build a foundation of home ownership by enabling our customers to achieve and sustain their aspirations of home.

The Service Now BCM Implementation Specialist will lead the technical configuration and advisory for the Business Continuity Management (BCM) module. This role acts as a bridge between the In-house ITSM/Service Now team and the Business Continuity Team (BCT), focusing on automating resilience processes to ensure critical operations remain functional during disruptions.

• BCM Technical Configuration.
• Serve as the technical lead for the setup and optimization of the BCM module.
• Configure Business Impact Analysis (BIA), Crisis Management workflows, and continuity planning.
• Provide expert guidance to the BCT on best practices.
• Integrate continuity workflows into the broader Integrated Risk Management (IRM) framework.
• Design and automate the end-to-end BCT lifecycle.
• Streamline workflows from initial impact assessments to the generation and testing of recovery plans.
• Develop real-time dashboards and utilize Performance Analytics.
• Provide visibility into organizational readiness and recovery status.
• Collaborate with the ITSM team to leverage CSDM data.
• Ensure recovery plans are grounded in accurate application and infrastructure dependencies.

• Service Now Expertise: 5+ years of Service Now experience, with a focus on IRM and GRC implementation.
• Specialized Certification:
  Service Now Certified Implementation Specialist – Business Continuity Management (CIS-BCM) highly preferred.
• Core Certification:
  Service Now Certified System Administrator (CSA) required.
• Fuent English Level.
• Located in Latam.

• 100% Remote Work:
  Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Highly Competitive USD Pay:
  Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
• Paid Time Off:
  We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy:
  Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies:
  Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

• A Culture That Values You:
  We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
• Diverse, Global Network:
  Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
• Team Up with Skilled Professionals:
  Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!